Wright Way Consulting

What’s the best way to improve customer satisfaction for your service professional business? Do you book appointments for your customers and clients or reserve resources like courts, rooms or fields? Why not show your customers or members you care about them by offering online appointment scheduling. Its really easier than you think to get your appointment book online, working 24 hours day, even when your doors are closed. It saves you and your staff time.

Discover the secrets to improving client satisfaction and implement them into your day-to-day operations. Start by searching the Internet for “appointment scheduling software”. Appointment scheduling software has been around since the late 1990’s but not until recently have salon and spa owners embraced the client-centered trend as a strategy to improve client satisfaction.

The integration of technology and the salon industry represents a very exciting opportunity for salon owners and their clients because the clients have the capability to book appointments at their discretion and convenience. Clients are more satisfied when they feel that their needs are being met on their terms.

Appointment scheduling software affords salon and spa owners the ability to book appointments even if the salon or day spa is closed or otherwise unavailable to schedule appointments. Appointment scheduling software extends your business hours long after the salon or spa has closed and your employees have gone home.

The salon or day spa owner can fully automate a stylish establishment for a modest investment and expect a robust return on investment.

Appointment scheduling software makes it easier for salons or day spa establishments that have limited or no staff other than the owner operator to provide the type of client-centered service that makes all businesses successful.

For a salon or spa owner, discovering and implementing the secrets to client satisfaction will also dramatically improve your bottom line because word of mouth is the best form of advertising. So often clients complain about scheduling conflicts at the salon or spa. With appointment scheduling software there are no complaints. Appointment scheduling software can eliminate scheduling conflicts and that will improve client satisfaction the day you make it available to your clients.

For a spa or salon with limited or no staff, clients can determine if there is an opening at the time of a desired appointment without assistance. This leads to improved client satisfaction because the client does not have to wait and worse risk playing phone tag.

Making long distance appointments online is done with ease for clients who travel especially into other time zones when his or her home salon is not usually open. This is a remarkable improvement.

The single owner operator of salons and spas or owners with multiple locations and fully staffed can unintentionally let clients down with scheduling errors. Discover the secrets to improving client satisfaction for less than you spend on any other component designed to enhance the performance of your salon or spa.

Here are some of the features offered by appointment scheduling software:

? Salon and spa owners can check the web-based appointment scheduling software from any location with an Internet access.

? Recurring appointments can be scheduled

? Automatic email message appointment reminders is a time and money saver

? Daily appointment reports

? Exports to Outlook and to your iPhone

? Online sales tracking

? Will work without a network

? Allows staff to log in and view their schedule

? Allows front desk staff to attend to in salon or spa clients instead of just answering the phone

Show your clients that your salon or spa is client-centered. Discover one of the secrets to improving client satisfaction and test drive appointment scheduling software today.

Doing Environmental Due Diligence is a win-win situation for our environment and for the property owner. That’s why in United States the government is highly recommending every site property to undergo ESA before anything else. It must be the responsibility of the property owner to do this. They need to remember that money isn’t everything and that they need to think of their site’s health and what would be its effect to the environment if they let it be contaminated. So what is ESA?

An Environmental Site Assessment (ESA) is a report prepared for a real estate holding which identifies potential or existing environmental contamination liabilities. It typically addresses both the underlying land as well as physical improvements to the property. When conducting ESA, it is the phase 1 ESA that you need to undergo first.

Phase 1 ESA tells people what lies beneath. Beneath the surface of the subject property as Phase 1 inspect the land. Scrutiny of the land includes examination of potential soil contamination, groundwater quality, surface water quality and sometimes issues related to hazardous substance uptake by biota.

Phase I Environmental Site Assessment reports are normally performed for commercial properties, residential developments, agricultural properties and industrial properties.  They are usually required by banks for real estate purchase loans or refinancing.  Even if a lender is not involved in the real estate transaction, a Phase I report is recommended as protection from any future environmentally-related liability after taking title to the property.

A property condition assessment also includes a review of local governmental documents regarding the site to determine what the past usage of the site was, along with extensive document review of the surrounding area. It also entails a very involved and detailed site visit by a qualified professional. In addition there is data base information that is gathered and reviewed of the surrounding vicinity to determine if there is a potential risk from an environmental stand point in the immediate area.

These potential risks can be anything from a past gas station on or near the site that might have contaminated the ground water to there having been a dry cleaner on the site that might have spilled chemicals into the ground. There could have been past dumping on the site or an auto repair that did not handle the oils properly, lead in the paint, asbestos, and on and on. Industrial hygiene consultants can detect all of that.

The Phase I ESA is generally considered the first step in the process of environmental due diligence. Standards for performing a Phase I site assessment have been promulgated by the US EPA and are based in part on ASTM in Standard E1527-05. If a site is considered contaminated base on results of Phase 1 ESA, A Phase II Environmental Site Assessment may be conducted, ASTM test E1903, a more detailed investigation involving chemical analysis for hazardous substances and/or petroleum hydrocarbons. If contaminants are already found and that require removal, A Phase 3 ESA will soon be conducted. This includes remediation of the site.

In the United States of America demand increased dramatically for this type of study.

Mainly because property holders already realized how important it is for their property to undergo ESA before anything else.

In looking for an environmental engineering service to conduct ESA in to your site, remember that you need to find professionals that have the expertise and experience on handling it. Environmental Consultants should have a thorough understanding of environmental laws and practices so that they can quickly provide turnaround on Phase I & Phase II Environmental Site Assessments.